frequently asked questions

• How to make a booking ?
  • Please fill the reservation form available on each hotel or services.
  • Try to describe us your special request on the "description" box available on the form.
  • Try to recheck your email address before submitting your request.
     
• How long does it take to get the reply ?
• We will reply all your request / reservations within one business day.
   
• How to pay the hotel reservation ?
• We will need your credit card details once the reservation is confirmed.
• Your credit card will be used as a guarantee and will be charged if there is any cancellation within certain period of cancellation policy.
• All payment will be collected upon arrival in Bali except for reservation beyond Bali.
  
• We do accept cash / travellers cheque / Visa / Master Card / Amex.
   
• What does it include on the special internet rates ?
• Special internet rates are including 21% tax and service charges.
• Breakfast is include in some hotels (please read carefully).
• Free arrival transfer will be provided for a minimum 5 nights stay at hotel located in Kuta / Legian / Seminyak / Sanur / Nusa Dua / Jimbaran.
   
• How to cancel the reservation ?
• Please just email us the previous correspondence and change the subject with "cancellation for hotel name"

If you have any questions, please email us or simply click here to fill out contact form.